About

Built from the ground up. Led with clarity.

Sachin Kumar Mittal is a Delhi-based entrepreneur with over a decade of experience in CPaaS, telecom-led engagement and digital business growth.

My story

Engineering thinking. Entrepreneurial execution.

I began my professional journey in a technical engineering environment and later learned the fundamentals of customer relationships, operations and accountability in my family business.

In 2015, I founded EASY SERVE Communication with a simple belief: business communication should be easier to understand, easier to implement and more accountable for results. That belief grew into a CPaaS and business messaging company serving organisations across India.

Today, my work spans communication technology, AI-enabled workflows, partnerships, teaching and founder communities. I stay close to the real problem—how a business connects with its customers at the right moment, through the right channel.

Sachin Kumar Mittal, Founder and CEO of EASY SERVE Communication
Professional journey

Experience shaped across technology, business and community.

2015 — Present

Founder & CEO · EASY SERVE Communication

Leading CPaaS, RCS, WhatsApp, voice, IVR, SMS and enterprise communication initiatives.

2024 — Present

Founder · CPaaS Excellence Alliance

Building a trusted peer ecosystem for founders, CXOs and technology leaders in business messaging.

2024 — Present

Founder · Dwarka Circle

Connecting local businesses, professionals and residents through a hyperlocal community platform.

Academic Engagement

Guest Lecturer · IIM Jammu & Board of Studies Member

Sharing applied entrepreneurial and industry insight with students and academic institutions.

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“Technology creates value only when it makes communication clearer, faster and more useful for the customer.”

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Frequently asked questions

Practical answers before you begin.

What is Sachin Kumar Mittal known for?

Sachin Kumar Mittal is known for founder-led work in CPaaS, enterprise messaging, customer communication, automation and commercially practical growth systems.

When was EASY SERVE Communication founded?

Sachin Kumar Mittal founded EASY SERVE Communication in 2015 and has led its development as a business communication and CPaaS company.

What is Sachin Kumar Mittal’s role at IIM Jammu?

IIM Jammu has formally acknowledged Sachin Kumar Mittal as a Guest Lecturer and Industry Expert for sessions covering WhatsApp automation, business messaging and CPaaS solutions.

What is Sachin Kumar Mittal’s working approach?

His approach begins with the business problem and desired customer response, then connects the appropriate channel, compliance, workflow, integration and measurement plan.

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