Privacy Policy

Information we collect

Contact and professional details you provide, including name, organisation, phone number, email, industry, service interest, budget range, expected volume, timeline, location and enquiry message.

Basic technical information normally produced when a website is accessed, such as browser type, device type, IP address, referring page and interaction events when analytics is enabled.

AI Assistant and saved conversations

Questions submitted to the EASY SERVE Assistant are processed to provide answers grounded in published website information. Do not submit passwords, OTPs, payment-card details, government identifiers or confidential customer databases through the Assistant.

The Assistant asks for name, email and mobile before presenting the chat-privacy choice. If you choose Private chat, those profile details remain in browser session storage and neither the profile nor transcript is added to the server-side Lead & Conversation Inbox. If you allow saving, the profile and transcript may be available to the authorised team for follow-up together with selected language, source page, stated service and location context, questions, replies and supporting website-page links.

Saved Assistant conversations are held in protected server storage for the configured retention period, currently up to 90 days, unless they are deleted earlier. Assistant questions and full replies are not sent to analytics as event values.

How information is used

To respond to enquiries, recommend services, prepare proposals and provide requested support.

To operate, secure and improve the website, understand aggregate usage and measure enquiry conversions.

To meet contractual, regulatory, fraud-prevention, record-keeping or dispute-resolution requirements where applicable.

Sharing and service providers

Information may be processed by hosting, email, analytics, AI, CRM, telecommunications or professional-service providers only as required to operate the website or respond to your request. Assistant processing uses server-side credentials and is configured not to request provider-side response storage.

Information is not offered for sale. It may be disclosed when required by law, a competent authority, or to protect legitimate legal and security interests.

Retention and security

Enquiry information is retained only for as long as reasonably necessary for the business relationship, legal obligations, security and dispute handling.

Reasonable administrative and technical safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.

Cookies, analytics and consent

Essential session cookies may be used for form security and cannot be disabled through the optional-cookie control. Optional measurement and advertising cookies are denied by default until you make a choice.

You can allow, reject or revisit optional-cookie choices through the website footer. Rejecting optional cookies does not prevent you from viewing the website or submitting an enquiry.

Your choices

You may request access, correction or deletion of personal information held through this website, including an Assistant conversation you chose to save, subject to lawful retention requirements.

You may also ask not to receive follow-up marketing communication. Service and enquiry responses may still be sent when requested.

Contact

For privacy questions or requests, email sachin@easyserve.me or use the official contact options on this website.